FAQ

GENERAL

The wig I want is out of stock. When will it be available again?

To be notified of when your desired wig is back in stock, please use our stock notification feature on pages where a product is currently unavailable. You will receive an email when the wig is back in our store and ready for purchase. 

Do you offer styling services? 

At this time, we do not offer them. You can find a good number of wig stylists online who can style our wigs to meet your needs or take them to a stylist at a salon. Many stylists will style wigs to your specifications.

Do you take custom wig orders?

We do not offer custom wigs but our products can be cut, dyed, styled and customized by you in a number of different ways to meet your needs.

STYLING & CARE

Do your wigs come in different cap sizes?

No, all of our wigs are one size fits most. The majority of our wigs can fit up to 23". However, our wigs are adjustable and can be tightened using the straps on the back of the wig.

Are all of your wigs heat styleable?

Yes. All the fibers Isekai use are heat resistant up to 410 F and can be styled with straightening irons, curling irons blow dryers and other heat styling tools on their lower heat settings. However we do suggest keeping the heating tools to 350 F as long term exposure to high heat can change the texture of the wig fiber.

 

Can your wigs be washed?

Yes. We recommend using baby shampoo. Wash only when necessary. Please avoid combing or brushing the wig until it is completely dried.

Can normal hair care products be used on them?

Yes. Products such as texturing sprays work particularly well with our wigs. Regular hair gel may not work as it most likely needs the oils of real hair to activate the product. 

Can you dye your wigs?

Yes. Actual hair dye won't work on synthetic wigs but you can use sharpie ink, FW ink or fabric dye.

What is the best way to store a wig?

You can use a wig stand or a mannequin to help keep the shape of the wig. Otherwise, you can also store it in the original packaging that our wigs usually come in (bag, netting and tissue stuffing).

SHIPPING & ORDERS

What are your shipping options and how fast do you ship?

We ship using multiple carriers and locations depending on inventory location or requested service level. However, we do offer FedEX, DHL and other specific carriers upon request. We typically ship out orders within 1-2 business days from date of order, with the exception of holidays and large sales. For more information on our shipping, please visit here.

Do you ship internationally?

Yes, we ship internationally. Please use our cart system for price and time estimates.

 How can I avoid having my package being stolen from my mailbox/doorstep?

We offer signature requirement upon request. Please include your request in the comment box during checkout.

How do I know if my order has been successfully placed?

Once you have successfully made the payment, you will be brought to a page to confirm your order placement and you will receive an email from us within 30 minutes of you placing an order with us, you’ll receive a confirmation email with your order number. If you haven’t received an email, please check your ‘Junk Mail’ folder as many email accounts will automatically ‘Junk’ any emails that are sent from unrecognized email addresses. To prevent any future confirmation emails from us going into your junk mail, add support@isekaicos.com to your address book. That way we’ll always be able to get in touch with you about your order.


I made a mistake with my order, how can I correct it or cancel the order?

♦If you haven't pay the order, do not pay it and submit an order cancellation, then place a new order with correct information. The unpaid transaction will be auto-deleted by the system in 24 hrs.
♦If you send the payment, please contact us asap via station letter ' my inbox ' or support@isekaicos.com, we'll help you correct it if your order has not been shipped.
♦We can not stop the shipped packages, but let us know, we can discuss a solution.


Why my package tracking says 'Not found', what shall I do?

General explanation:

  1. The carrier hasn't scanned and entered tracking information for your package yet.
  2. Your tracking number is incorrect or invalid. ( Please verify with us if necessary )

Generally, after we ship your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually, it takes a few days for processing, therefore the tracking information may not appear online immediately, please try to track again later.